Job Summary: The Operations Specialist will oversee the execution of all tender orders and Value X-ray orders, ensuring compliance with business policies and the order-to-cash process. Manage bid participation, prepare economic offers for private and public customers, and handle the Government e-Marketplace (GeM) portal, allocating tenders as per the defined process. Collaborate with Business Development and Finance to ensure process quality and execution for country Operations, enhancing business growth. Improve forecast accuracy, support estimation, and sales effectiveness initiatives. Interface with various teams and support the implementation of operating mechanisms, policies, and guidelines. Additionally, the Operations Specialist will handle specific projects identified by the Operations Manager to drive business growth. Key Responsibilities: Tender and Order Management: Access the GeM portal daily and allocate tenders as per the defined process. Collaborate with Channel Partners to ensure accurate pricing updates for media on GeM. Track, analyze, and publish tender analytics for all products. Support the creation of BMI quotes for Shop Carestream bundles. Partner with Finance, Controlling, Supply Chain & Logistics (SC&L), Business Verticals, and Service teams to ensure smooth tender and channel and corporate order execution. Forecasting and Business Growth: Operate the monthly forecasting mechanism in coordination with relevant departments, focusing on improving forecast accuracy and driving business growth. Support cadence operations, funnel management, and strategic alignment. Compliance and Documentation: Manage all tender-related documentation and accounts receivable (AR) collection. Ensure strict adherence to company policies, business guidelines, and federal laws governing government business in India. Maintain an updated repository of all necessary documents for tender submissions and corporate orders. Turnkey Project Coordination: Collaborate with the procurement team and external turnkey vendors to manage turnkey activities, including required documentation. Work with the service team to oversee site preparedness, measurements, equipment installation, and handover processes. Coordinate with the finance and credit teams to ensure all required documentation is submitted for timely payment collection. Liaise with Carestream Regulatory for AERB approvals, licenses, and updates. Facilitate Quality Assurance (QA) processes for equipment. General Admin support: Distributor contract management Pricing administration C4C/SAP data maintenance (masterdata, account creation, E-shop) Qualifications & Skills: Minimum 6-8 years of previous work experience in the relevant field Strong understanding of tender management and order execution processes. Experience in handling Government e-Marketplace (GeM) portal operations. Proficiency in data analysis, forecasting, and reporting. Excellent coordination and communication skills to liaise with internal teams and external stakeholders. Ability to manage multiple projects efficiently while ensuring compliance with regulatory and business requirements. Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources. Able to work without close supervision Good interpersonal skills – team working, networking and influencing Pro-active problem solver with capability to manage corrective actions rigorously, results oriented
Job Title
Operations Specialist