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Job Description: AI/ML Engineer (Full-Stack Development) Position: AI/ML Engineer Type: Full-Time Location: Onsite Experience Level: 5+ years (Intermediate) About the Role: We are seeking an experienced AI/ML Engineer with 5+ years of expertise to lead the development of an AI-driven customer support system. You will play a critical role in creating an innovative voice-based conversational AI that can effectively handle customer interactions. This role demands a mix of technical expertise, problem-solving skills, and project ownership to develop scalable and intelligent solutions in a fast-paced environment. Key Responsibilities: AI/ML Development: ● Design, train, and optimize AI models for speech recognition, sentiment analysis, and conversational AI. ● Develop adaptable models to handle regional dialects, informal language, and varying emotional tones. ● Build and enhance self-training AI modules to continuously improve from customer interactions. Software Development: ● Design and implement APIs to enable seamless voice and text-based interactions. ● Develop robust, scalable backend architecture to support AI functionalities. ● Create intuitive dashboards or interfaces for training, monitoring, and analytics. Integration: ● Integrate the AI system with CRM platforms, telephony systems, and customer support tools. ● Ensure compatibility with third-party tools like Twilio, AWS Connect, and Zapier. Testing and Optimization: ● Conduct thorough testing to ensure system robustness and high-quality performance. ● Optimize algorithms for real-time responses and minimal latency. Project Ownership: ● Oversee data preparation, processing pipelines, and model deployment. ● Collaborate with stakeholders to prioritize features for the Minimum Viable Product (MVP). ● Stay informed on emerging trends, frameworks, and AI/ML advancements to enhance product capabilities. Required Skills and Qualifications: Education: ● Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. Core Skills: ● Proficiency in NLP frameworks like Hugging Face, spaCy, or NLTK, and speech-to-text technologies. ● Expertise in machine learning libraries such as T ensorFlow, PyT orch, or Scikit-learn. ● Strong Python programming skills (additional experience with JavaScript is a plus). ● Experience developing and integrating RESTful APIs with third-party tools. ● Proficient in managing relational (SQL) and NoSQL databases for data pipelines. ● Familiarity with cloud platforms like AWS, GCP , or Azure, and tools like Docker and Kubernetes. Preferred Experience: ● Hands-on experience with conversational AI or voice interaction systems. ● Familiarity with telephony platforms such as Twilio, Vonage, or AWS Connect. ● Proven track record in deploying AI solutions at scale. ● Experience in customer-facing AI tools for industries such as e-commerce, banking, or insurance. Soft Skills: ● Strong problem-solving and critical thinking abilities. ● Excellent communication skills to work with cross-functional teams. ● A proactive mindset to take ownership and drive solutions. This is a fantastic opportunity for a highly motivated individual to shape the future of AI-powered customer support. If you are passionate about leveraging AI to create meaningful customer experiences, we encourage you to apply!