Job overview: We are looking for a CS Lead whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers Roles and responsibilities Oversee the development, performance, and maintenance of customer service activities within the organization. Ensure the customer service team meets performance targets and contributes to overall company goals. Manage team operations, including recruitment, training, performance appraisal, and development. Utilize CRM systems to analyze, resolve, and document customer issues and complaints. Develop and implement strategies to improve customer satisfaction, including feedback mechanisms and surveys. Provide cross-departmental support by collaborating with internal teams to address customer service-related issues. Set and monitor goals for the team, ensuring efficient delegation and accountability. Control budgetary expenses and maintain accurate customer service records. Report regularly on team performance and customer satisfaction metrics. Serve as a role model for the team, demonstrating commitment to customer service, ethics, and professionalism. Requirement: Experience in this type of job role- 5+ years Senior level experience of customer services governance Thorough understanding of customer services management obligations (including statutory obligations), requirements and dynamics To be able to use computer software – insert as applicable Ability in customer services management and control Leadership with ability to motivate and manage a team Project management skills Ability to work under pressure. Location: Raipur Interested candidates please share your resume to
Job Title
Customer Support Lead