QUESS, is India's leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 644 locations across India, South East Asia & North America with 6,00,000+ people & 3000 + clients Job Title: Corporate Travel Head Department: Corporate Services Location: Bangalore Reports To: AVP – Facilities & Administration Role Overview: The Corporate Travel Head is responsible for overseeing the organization’s travel management operations, ensuring cost-effective, efficient, and policy-compliant travel arrangements for employees. The role demands strategic planning, vendor management, and alignment of travel policies with organizational goals, ensuring employee satisfaction while optimizing travel expenses. Key Responsibilities: Strategic Planning and Policy Development: • Develop and implement corporate travel policies that align with organizational objectives. • Monitor travel trends and recommend strategies to optimize travel budgets. • Establish key performance indicators (KPIs) to evaluate travel program effectiveness. Travel Operations Management: • Oversee all travel arrangements, including flight bookings, hotel accommodations, car rentals, and visa processing. • Ensure adherence to travel policies and resolve any policy-related discrepancies. • Manage and enhance the organization’s travel management tools and platforms. Vendor and Stakeholder Management: • Build and maintain relationships with travel service providers (airlines, hotels, travel agencies, etc.) • Negotiate contracts with vendors to secure the best rates and services. • Collaborate with internal stakeholders to understand and meet their travel requirements. Budgeting and Cost Optimization: • Monitor and manage the corporate travel budget. • Analyze travel expenditure data to identify cost-saving opportunities. • Prepare periodic reports on travel spending and compliance. Compliance and Risk Management: • Ensure compliance with legal, regulatory, and company-specific travel requirements. • Implement risk management practices to ensure traveler safety, especially for international travel. • Stay updated on global travel advisories and security protocols. Team Leadership and Development: • Lead, mentor, and develop a team of travel coordinators and managers. • Conduct regular training sessions on travel policies and tools. • Foster a customer-centric approach to travel services. Qualifications and Skills: Educational Qualifications- • Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or a related field. • A Master’s degree or MBA is preferred. Experience: • Minimum of 8–10 years of experience in corporate travel management or a related role. • Proven experience in negotiating vendor contracts and managing travel budgets. Key Skills: • Strong understanding of travel management systems and tools. • Excellent negotiation and vendor management skills. • Analytical mindset with a focus on cost optimization. • Exceptional organizational and time management abilities. • Strong interpersonal and communication skills. • Knowledge of global travel regulations and compliance. Key Performance Indicators (KPIs): • Cost savings achieved on travel budgets. • Compliance rate with corporate travel policies. • Employee satisfaction scores related to travel services. • Efficiency in resolving travel-related issues. • Vendor performance and adherence to service-level agreements (SLAs). Work Environment: • Primarily office-based with occasional travel for vendor meetings or industry events. • Flexible to work across time zones, if required, to support global operations.
Job Title
Corporate Travel Manager