Project Description:We are looking for a Senior Service Now Consultant for a European Client.Our client is one of the leading multinational food and drink processing corporation.Responsibilities:- Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.- Guiding Technical Consultants during the build & development phase.- Monthly Release cycle follow-up to be aware of the key release milestones.- Support internally on DXC on backing up other Solution Consultants.- Propose improvements in the tools and processes,- Document the requirements and coordinate the implementation of fixes and enhancementswith the development team- Maintenance of process and technical documentation- Understand client requirements and advise them on the best solutions using SNOW TechnologyMandatory Skills:- Minimum 10+ years' experience on a ServiceNow consultant role-He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.- Guiding Technical Consultants during the build & development phase.- Support internally on DXC on backing up other Solution Consultants.Personal skills and qualities:• Strong personal commitment to quality service.• Must have experience dealing with technical end-users in a service-oriented role.• Highly focused on customer satisfaction.• Strong interpersonal communication skills and like working with customers in problem-solving mode.• Fluent in EnglishNice-to-Have Skills:- Familiarity with LAN rev or a comparable lifecycle management platform is a plusLanguages:English: C1 Advanced
Job Title
Senior ServiceNow Consultant [short NP ONLY]