Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!The Senior Vice President – FP&A is responsible for driving the company’s financial strategy by ensuring robust analysis, documentation, and execution of processes related to revenue forecasting, pricing strategies, and long-term financial planning. The SVP partners with the CFO, and business unit leaders to provide high-level financial insights and ensure that pricing proposals and forecasts are competitive and align with the organization’s financial goals and strategiesPrinciple AccountabilitiesThorough understanding of all customer contracts and the impact of the forecasting process.Guide, lead, and oversee the Company’s revenue forecasting and planning activities, including weekly forecasting, monthly forecasts, and annual plans.Working with Operations, Client Services, and other departments, determine the appropriate assumptions for revenue forecasting related to occupancy, utilization, staffing, headcount, and other variables that would drive accurate and timely forecasting.Analyze and prepare returns on investment calculations on new client agreements.Responsible for preparing and analyzing the client’s contribution margin, and, working with other departments, assisting in determining changes needed to drive profitability.Responsible for driving discipline within the organization for pricing to clients and developing a pricing model that the sales team can easily use. Accountable for training the sales team on pricing models.Manage, direct, and develop revenue, pricing planning, and analysis staff. Execute performance management staff.Ensure that strategic and tactical analysis such as ROI and capital asset investment decisions are thorough and delivered on a timely basis for decision-making; the impact of client ramp-up changes is appropriately communicated.Attributes & Attitude Dynamic and dependableAbility to work under high-pressureHighly organized with proven delivery of projects on schedule and budgetsQuick thinker and an effective managerExcellent interpersonal and communication skillsStrategic mindsetIntegrity and driveStrong knowledge & practical application of financial reporting concepts and preferred business practices.Strong project management skillsKnowledgeQualification: MBA, Bachelor’s Degree in Accounting, Finance or Business Administration.Experience: 13-15 years of experience in financial reporting, planning, and analysis within the BPO/Contact Center industry. Extensive experience in Corporate forecasting and accounting experience.If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Job Title
Senior Vice President – FP&A