Company Description Cosmo Brands is a house of lifestyle brands, building new age fashion brands. Our team of curious hustlers are redefining style with every collection, creating new fashion frontiers and empowering individuals to embrace their individuality. Our primary brand, Alaya by Stage3, is a modern Indian womenswear brand boasting 5 Lac+ Followers and 2 Lac+ customers across the globe. Role Description This is a full-time on-site role for a Customer Care Executive. The Customer Care Executive will be responsible for resolving customer queries, complaints and issues through various communication channels like chat, email and phone. They will be responsible for ensuring high levels of customer satisfaction through effective communication, empathy and problem solving. The Customer Care Executive will also be responsible for providing sales support by up-selling and cross-selling our products. Qualifications Excellent Customer Support, Customer Satisfaction, and Customer Service skills Strong Communication skills both verbal and written Ability to handle Customer complaints and issues with empathy and problem-solving skills Sales skills with an ability to up-sell and cross-sell our products Experience in a similar role would be preferred A Bachelor's degree or diploma in any discipline Proficiency in MS Office and CRM software
Job Title
Customer Care Executive