Company Description Kroolo is a fully integrated Productivity Platform powered by cutting-edge AI. The platform brings together essential tools in one centralized workspace, eliminating the need to switch between multiple apps. Kroolo focuses on making productivity fast, smart, and beautifully simple with AI-powered efficiency, seamless integration, and an intuitive workspace. Overview The B2B SaaS Billing Operations Executive is a critical role responsible for managing the end-to-end billing and invoicing processes for our SaaS platform. This role ensures accurate and timely billing, optimizes revenue collection, and minimizes customer churn. The ideal candidate will have a strong understanding of SaaS billing models, experience with billing systems, and exceptional analytical skills. Key Responsibilities Manage Quote to Cash process Billing and Invoicing: Manage the entire billing cycle, including invoice generation, delivery, and payment processing. Ensure accuracy and compliance with contracts and pricing agreements. Revenue Recognition: Collaborate with the finance team to ensure proper revenue recognition in accordance with accounting standards. Churn Management: Analyze churn data, identify trends, and implement strategies to reduce customer churn. Accounts Receivable (AR) Management: Monitor and manage outstanding receivables, implement collection strategies, and minimize bad debt. Billing System Optimization: Continuously evaluate and improve billing processes and systems to enhance efficiency and accuracy. Customer Support: Provide support to customers on billing-related inquiries and resolve billing disputes. Reporting and Analytics: Generate regular reports on billing metrics, revenue, and churn. Analyze data to identify trends and opportunities for improvement. Qualifications Bachelor's degree in Business, Finance, or a related field. 3+ years of experience in billing operations, preferably in a SaaS environment. Strong understanding of SaaS billing models and revenue recognition principles. Experience with billing systems (example Stripe, NetSuite) and CRM software (example Hubspot) Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Key Performance Indicators (KPIs) Invoice accuracy Timely invoice delivery Collection rate Days Sales Outstanding (DSO) Customer churn rate Billing system efficiency Additional Skills and Experience (Preferred) Experience with subscription billing and usage-based billing. Knowledge of accounting principles and financial reporting. Proficiency in data analysis tools (e.g., Excel, SQL). Experience in a high-growth SaaS company.
Job Title
SaaS Billing Operations Executive