About SpatialChatFounded in 2020, SpatialChat is a leading virtual platform that empowers organizations to enhance engagement, collaboration, and productivity in immersive digital environments. Powered by AI, SpatialChat delivers highly interactive and user-friendly spaces designed to improve team interactions and drive seamless virtual communication.With over 6 million users in 169 countries, SpatialChat is trusted by top organizations, including Google, Genentech, Roche, McKinsey & Co, Amgen, Stanford University and Harvard University etc, to redefine collaboration for businesses and educational institutions. Headquartered in New York and San Francisco, our team provides 24/7 support from highly trained specialists and engineers.Learn more at Overview: We're looking to on-board an enthusiastic Technical Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding. You will play a key role in driving Customer Success by nurturing customers in our rapidly growing business.ResponsibilitiesOwn Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & TransparencyOnboard customers with Integration support and drive adoption of the productMinimum of 2 years of experience dealing with US client on a regular basis.Must have experience in SOP creation / document writing.Must have experience in conducting webinars.Represent the voice of the customer and influence the product development roadmapEmpathise with every aspect of the customer experience, putting customer's needs firstRely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn riskDevelop a deep level of understanding and knowledge of the entire product, systems and processesRespond to customer queries in a timely and accurate way via phone, email or chatSupport corporate escalations on onboardingInteract with internal and external teams to ensure quick resolution of customer issues on onboardingWhat We’re Looking ForYou should have at least 1- 4 years of experience in Customer Success / Client servicing/Relationship ManagementYou should possess great command of English (both oral and written)You should be comfortable using modern tools like Intercom, Slack, Google Suite, HubspotIf you come from a startup background, it will be plusYou have good amount of experience and expertise in dealing with data handling on Excel.Global Mindset: Deep understanding of international markets and cross-cultural collaboration.What We OfferCompetitive salaryEquity in a high-growth startup.Performance bonuses.Comprehensive medical benefits.Extensive global travel opportunities and hands-on learning in an innovative environment.
Job Title
Customer Success Specialist (Founding Team)