Training Program Coordination: Manage training schedules and ensure smooth execution.Client Communication: Serve as the main point of contact, addressing client concerns and feedback.Automation Optimization: Identify and implement automation opportunities within training processes.Quality Assurance: Ensure training delivery and content meet company standards.Reporting & Analytics: Analyze data on training, automation, and client feedback for continuous improvement.Client Retention: Develop strategies to enhance client satisfaction and renewal rates.Collaboration: Work with sales, marketing, and product teams to align strategies with business goals.Process Improvement: Continuously enhance customer experience and internal processes.CRM Management: Optimize, configure, and maintain CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.System Integration & Customization: Collaborate with IT to integrate CRM with other systems and customize features.Operational Efficiency: Streamline workflows, implement CRM automation, and generate actionable reports.Qualifications:Education: Bachelor’s in Business, Information Systems, or related field.Experience: 2-3 years in CRM management or technical operations.CRM Expertise: Experience with CRM platforms (Salesforce, HubSpot, Zoho).Technical Skills: Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or JavaScript is a plus.Analytical: Strong ability to analyze CRM data and implement actionable insights.Process Improvement: Knowledge of workflow automation and continuous improvement practices.Certifications: CRM certifications (Salesforce, HubSpot) are a plus.Project Management: Experience managing CRM-related projects or process improvement.
Job Title
Operations Executive