Nbyula is a German technology company building a global digital technology ecosystem for international studies. The field of higher education and work is fraught with a myriad of problems, from selecting the most optimal program of study, admission process, admissions, study financing options, scholarships, internships and jobs, right-fit employers, and many more. In addition, the possibility of an international course and the number of variables and associated challenges increase manifold. Though the opportunities for higher education internationally are numerous and very promising both in quality of studies and post-study outcomes, the overall path to do this successfully is filled with vague solutions and intransparent advisory or counselling. There are no bona fide resources that encompass the most common challenges faced by international studies aspirants. Nbyula does not look upon these problems as disconnected issues but as interlinked pain points of international studies or work aspirants. Nbyula leverages technology's power, uniformity, predictability, and scalability to harness the insights of international students, alumni, and professionals inside a community-driven ecosystem.Note: This role is designed for recent college graduates, entry-level professionals and students pursuing their undergraduate or postgraduate degrees, who can efficiently manage both work and studies.ResponsibilitiesEngage potential work and study-abroad users in online conversations, quickly understand their pain points, map them to potential solutions, and onboard them on the platform.Engage and support users in using Nbyula tools and technologies with the platform.Build process protocols and guidelines to support other community engagement associates.Should be able to research, curate, and collate challenges international study aspirants face.Resolve queries and issues faced by users on the platform.Respond and engage with customers' interactions on social media handles & resolve product-related issues.Share learnings and experiences with the team so that they can be leveraged to improve and promote the product.What is required:Good written communication & verbal skillsExperience with customer support and engagement over chat/social media handlesBe able to read and observe knowledge through online mediums, such as blogs, posts, podcasts, etc., and convert it into actionable instructions and guidelines.Ability to handle multiple social media accounts and online conversations without fatigue.Brownie points- for additional Indian & non-Indian languagesJob PerksWork with the team building the next-generation gamified user-generated content platform, reaching millions of users all across the globe and helping Nbyula solve a fundamental problem never attempted before. The impact of work will bring about a tectonic shift in how to predict a sustainable academic and professional career path.You will experiment, analyze, and implement viral growth hacks and hooks based on game theory. You will have the autonomy and opportunity to gain exposure to and experience novel methodologies.Flexibility to work remotely in favour of increasing productivity. Team members work from geographically spread locations.*Access to thousands of books, courses taught by leading instructors, and training events. At Nbyula, investing in team members' professional and individual growth is the best option.Extensive health and other liability coverage is provided for team members and their dependants so that they feel secure and carefree from health and personal risks.Thursdays and Tuesdays, which coincide with holidays, are clubbed with Fridays and Mondays to create long weekend breaks for team members to plan trips or leisure activities.We know birthdays are unique, so team members get a fully paid day off on their birthday each year.An annual long break allows team members to spend time with their friends & families, rest, and rejuvenate.A fast-paced, mentally stimulating, and fast growth-oriented environment.No bureaucracy, respect for logical and analytical minds with thoughts and ideas90th percentile compensation as per industry standard.Propose ideas to improve the workplace and receive funds and all the support from the company.Refer friends and colleagues to grow your tribe at Nbyula and receive handsome commissions with no caps.Opportunity to own a piece of the company in the form of stock options.Excellent performance bonuses tied directly to key growth metrics. There is no limit to how much performance bonuses you can accrue for extraordinary performance.Fill up on your favourite munchies, and select your poison from Sencha Green to Double Shot Espresso.
Job Title
Community Engagement Associate