Location: Mohali, PunjabIndustry: BPO (Business Process Outsourcing)Experience Required: 7+ years in BPO operations, with 2+ years in AML/KYC processesSalary: 12 LPA - 15 LPAKey ResponsibilitiesTeam Leadership:Manage and mentor a team of AML/KYC analysts, team leads, and quality specialists to ensure adherence to SLAs and compliance standards.Foster a collaborative environment that encourages continuous improvement and excellence.Process Oversight:Supervise end-to-end AML/KYC operations, including customer onboarding, periodic reviews, transaction monitoring, and enhanced due diligence (EDD).Ensure adherence to regulatory requirements, company policies, and client mandates.Regularly update SOPs in alignment with industry regulations and client expectations.Quality Assurance:Monitor quality metrics and implement corrective measures to achieve 100% compliance and accuracy.Conduct regular audits to identify gaps and improve operational efficiencies.Stakeholder Management:Serve as the primary point of contact for clients regarding process updates, escalations, and performance reviews.Collaborate with cross-functional teams to ensure smooth workflow and timely issue resolution.Performance Management:Analyze operational metrics, generate reports, and present insights to senior management.Develop and implement strategies to meet and exceed client KPIs.Training and Development:Identify training needs and design upskilling programs for the team to stay updated with evolving AML/KYC regulations.Qualifications and Skills RequiredEducational Background:Bachelor’s degree in Commerce, Finance, Business Administration, or a related field. A Master’s degree or AML/KYC certifications (e.g., CAMS, CFE) is a plus.Professional Experience:Proven experience managing AML/KYC processes in a BPO setting.Hands-on expertise in tools and technologies used for AML/KYC operations.Skills:Strong understanding of AML/KYC regulations (e.g., FATF, FinCEN, SEBI, RBI guidelines).Excellent leadership, problem-solving, and decision-making skills.Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools.Outstanding communication skills for effective client and team interaction.Perks and BenefitsCompetitive salary and performance-based incentives.Health insurance and wellness programs.Professional development opportunities.Collaborative work environment with growth prospects.
Job Title
Operations Manager - AML KYC