Lead Trainer - V&A/Communication TrainerJob Description - Voice and Accent TrainerYears of experience - 5 to 10 yearsLocation - Ghansoli, Navi MumbaiDepartment: TrainingIn this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions.ResponsibilitiesProvide communication, soft skills, voice and accent training to NHT batches & on floor associatesUnderstanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.Develop customized training programs based on internal/client requirements, using a range of techniques such as role-playing, group discussions and one-on-one coaching.Different feedback mechanisms, particularly the GROW model.Effective training skills. The ability to teach and train other individuals.Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).Monitor trainee progress and provide feedback to ensure effective learning outcomes.SkillsBachelor's degree (Any)Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.Must have conducted call audits and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.Interested candidates can share their CV's on MatildaD@ or else can reach me on 9082299130
Job Title
Hexaware Technologies | Lead Trainer - V&A/Communication Trainer