Job Summary: We are hiring an enthusiastic and customer-focused Front Office Manager to oversee the front desk operations of our resort in Pachmarhi, M.P. The ideal candidate will ensure seamless guest check-ins and check-outs while maintaining exceptional service standards. Key Responsibilities: Manage daily front office operations, including reservations, guest services, and staff scheduling. Train, supervise, and motivate front desk staff to provide outstanding customer service. Handle guest inquiries, complaints, and special requests promptly and professionally. Maintain accurate records of bookings, payments, and guest preferences. Collaborate with other departments to ensure a smooth guest experience. Monitor and improve front desk performance metrics, such as occupancy rates and guest satisfaction scores.Qualifications: Bachelor’s degree in Hospitality Management or a related field. Proven experience as a Front Office Manager or Supervisor in the hospitality industry. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in property management systems and front desk software.
Job Title
Neelam Foresteria | Front Desk Manager