Job Description and Responsibilities: We are looking for a Technical Support L2 who is proficient in administrating Linux & Windows operating systems, has good spoken English, and is willing to develop his career in the technical field. Requirements: Experience in troubleshooting of the Linux and the Windows Problems view in an Enterprise environment;At least one year of experience with Linux operating systems including RedHat and CentOS distributions Networking understanding: TCP / IP, DNS, Routing; Being familiar with Domain Registration, Hosting Services, and Mail operations;Solid troubleshooting skillsBeing familiar with content management systems (such as WordPress); Network and server performance monitoring and analysis.Would be an advantage: Experience with WHM / cPanel, Plesk; Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go; Having customer support experience or technical support experience. Responsibilities: Provisioning technical support to the customers around the world, including:Anticipate, mitigate, identify, troubleshoot, and solve software problems on systems;Administration and support for monitoring, configuration, and logging services (Nagios, InfluxDB, Grafana, Graylog, Prometheus);Support other internal departments;Responding to customers via Email / Ticket System; Providing Support to customers via Live Chat in tough technical cases;Installation and configuration of the software per customer's requests or internal needs; Keeping the Department documentation up to date. We offer: Competitive salary level; Opportunity to practice English and communication skills through interaction with clients from all over the world; career development opportunity; friendly atmosphere; .Learn more about us at .
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Advanced Internet Technologies, Inc. ("AIT, Inc.") | Web Hosting Technical Support