Exciting Career Opportunities in India (Remote) Looking for your next big career move? Here are four fantastic opportunities for QA's to join dynamic teams and work on cutting-edge projects:Position – Technical, Support Engineer Location : Remote |India Hours: Staggering staff time at a range of The range of 5:00 AM PT through 8:00 PM PT converts to 6:30 PM IST through 9:30 AM IST (next day)Job Description: The Support Engineer will play a critical role in providing exceptional technical support to customers using SMS messaging products.This role focuses on managing customer support tickets, troubleshooting technical issues, and ensuring timely resolutions to maintain customer satisfaction.The ideal candidate should have strong communication skills, a customer-first mindset, and a basic understanding of technical systems to handle day-to-day support requests effectively.This position requires excellent problem-solving skills, an eagerness to learn, and the ability to work collaboratively with internal teams to ensure customer success.ResponsibilitiesCustomer Support:Respond to and resolve customer support tickets in a timely and professional manner.Serve as the first point of contact for customers experiencing issues with SMS messaging products.Provide clear, concise, and friendly communication to customers throughout the resolution process.Troubleshooting:Investigate and diagnose basic technical issues related to SMS messaging products.Escalate complex or unresolved issues to higher-level teams when necessary.Use tools like logs, monitoring dashboards, and simple query tools to gather relevant information.Collaboration:Work closely with engineering and product teams to address recurring issues or feature requests.Document common issues, solutions, and workarounds in a knowledge base.Participate in regular team meetings to discuss support trends and improvements.Process Improvement:Contribute to the development of customer-focused FAQs, guides, and troubleshooting resources.Identify recurring issues and recommend improvements to processes or product design.RequirementsEducation and Experience:Bachelor’s degree in computer science, Information Technology, or a related field is preferred but not required. Equivalent experience will be considered.1–2 years of experience in customer-facing technical support or a similar role.Technical Skills:Basic knowledge of SQL (e.g., running queries, reading logs) is preferred.Familiarity with Linux/Unix systems is a plus but not mandatory.Experience with ticketing systems such as ServiceNow, Zendesk, or Jira is preferred.Knowledge of SMS messaging protocols is a bonus but can be learned on the job.Soft Skills:Excellent verbal and written communication skills.Strong organizational skills with attention to detail.Ability to prioritize tasks and manage time effectively.A proactive attitude with a customer-first approach to problem-solving.Work Environment:Willingness to participate in on-call rotations in US time zones, including occasional after-hours support.Ability to work independently as well as in a team-oriented environment.Additional Skills (Nice to Have)Familiarity with monitoring tools like Nagios or AWS CloudWatch.Exposure to scripting languages like Python or BASH for automating basic tasks.Previous experience in the messaging or telecommunications industry.hashtag#WeAreHiring hashtag#JobAlert hashtag#NowHiring hashtag#CareerOpportunities s hashtag# Quality Assurance hashtag#RemoteJobs hashtag#TechCareers hashtag#TechTalent hashtag#OpenPositions hashtag#Jobs
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Acumenz Consulting | Immediate Joining for Technical Support Engineer | Remote | India ( 6:30 PM IST through 9:30 AM IST)