Role and ResponsibilitiesDevelops detailed action plans and strategic tactics to achieve budgeted sales targets, ensuring thorough planning and effective execution to meet financial goals.Conducts comprehensive analysis to identify key parameters for monitoring competitors' activities, builds and maintains databases through networking efforts, and regularly updates competitive indices to inform strategic decision-making.Implements meticulous process mapping to streamline stock movement from receiving areas to sales floors, adhering strictly to established procedures. Plans and conducts regular stock-takes to maintain accurate inventory levels and optimizes product displays to enhance stock turnover.Leads initiatives to deliver exceptional customer experiences, ensuring access to value-added services like gift-wrapping and exchanges. Establishes systematic processes to address and resolve customer feedback and complaints promptly, focusing on enhancing overall customer satisfaction.Anticipates shifts in customer traffic patterns and directs supervisors in scheduling Customer Care Associates (CCAs) to ensure optimal floor coverage and operational efficiency during peak hours.Applies deep understanding of Visual Merchandising principles and customer behavior to translate strategic VM plans into localized strategies aligned with market dynamics and product availability. Communicates plans effectively to supervisors for consistent execution across store floors.Develops comprehensive display plans based on retail merchandising principles, emphasizing efficient use of allocated space. Communicates plans and principles clearly to supervisors to ensure alignment with brand standards and strategic goals.Utilizes advanced analytical techniques to interpret data, identify operational challenges, and formulate actionable solutions. Manages the generation of regular reports, ensuring compliance with organizational standards and timely reporting schedules.Identifies high-risk products and implements strategies to minimize theft and loss, enhancing store security measures effectively.Top KPI’s (Ideally Measurable) for this role areAchievement of Budgeted PlanCompetition mappingInventory ManagementCustomer care/customer serviceCustomer feedbackManpower availabilityFloor presentationArrangement of stock in space allocated as per planAnalysis and reportingShrinkage controlQualifications and Education RequirementsGraduate / MBA Preferred competenciesStrategic PlanningAnalytical ThinkingProblem SolvingTeam LeadershipCustomer FocusCommunication SkillsPreferred IndustryRetail, Hospitality, FMCG
Job Title
Shoppers Stop | Retail Operations Manager