DescriptionWe are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied. To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.Ground Staff Responsibilities:Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling airline tickets. Stocking aircraft with refreshments. Cleaning aircraft after flights. Assisting disabled passengers and those with small children. Providing information to passengers.Skills and Qualifications12th or equivalent 0-0 years of experience in a similar role Good communication and interpersonal skills Ability to work in a fast-paced environment Attention to detail and strong organizational skills Ability to work in a team and follow instructions Knowledge of basic computer skillsWorking asairport ground staffoffers several benefits, both professional and personal: Job Stability and Growth : Airports are always busy, so ground staff jobs are steady and secure. Plus, there are chances to get promoted to higher positions over time. Travel Discounts : Many airlines offer cheaper or even free flights for their employees, which is perfect if you love to travel. Sometimes, family members can get discounts too. Exciting Work Environment : Airports are busy places with people from all over the world, so it's an interesting place to work and meet people from different backgrounds. Flexible Work Schedules : : Since airports operate 24/7, ground staff often have flexible schedules, making it easier to balance work with personal life. Training and Skill Development : You'll get training in areas like customer service, security, and first aid, helping you learn skills that can be useful in many jobs. Medical and Insurance Benefits : Many airport jobs come with health insurance and paid leave, which can help you stay healthy and take time off when needed. Employee Assistance Programs : Many airports provide support programs, such as counseling services, stress management resources, and professional development assistance, which can help employees maintain a balanced life. Social and Networking Opportunities : Working at an airport allows you to meet people from different industries and regions, which can lead to professional connections and friendships.
Job Title
Ground Staff