Job Title: ServiceNow Business Analyst Job Location: Chennai, Bangalore, Mumbai, Pune, Hyderabad Job Roles and Responsibilities: **Must have hands on experience onCSM Module ** Interact with customers at all levels within an organization successful interpret and understand business needs and translate business process in acceptable ServiceNow criteria, stories, and test cases. Facilitate review sessions and demos with functional owners and end-user representatives. Participate in end tend implementation planning including project management, issue management, communication, and change management. Write and review QA and UAT well-structured test plans, conducts quality assurance testing of the Solution. Take ownership of Deloitte customization the functional post ServiceNow platform upgrades and ensure resolution. Working with the ServiceNow Development Team develop release estimates and timelines, maintaining a ServiceNow project schedule track projects/backlog, patch releases and major ServiceNow upgrade planning. Translate technical complexities project stakeholders, ensuring understanding of design decisions, and identify downstream implications of a proposed solution. Creates and Maintains the ServiceNow Product solution documentation. Conducts Patch and Major ServiceNow Upgrades testing. Develop and forge strong relationships and build consensus among competing stakeholders.
Job Title
ServiceNow Business Analyst