We are seeking an experiencedDelivery Executivewith a strong service desk background and ITIL expertise to lead our IT service operations and ensure exceptional service delivery.Key Responsibilities: Manage end-to-end service delivery, ensuring SLA compliance and high customer satisfaction. Oversee service desk operations, implementing ITIL best practices for incident, problem, and change management. Act as the primary escalation point for critical issues and drive timely resolution. Build and maintain strong client and stakeholder relationships, ensuring clear communication and issue management. Lead and mentor service desk teams, fostering continuous improvement and upskilling initiatives. Identify process improvement opportunities, drive automation, and enhance service delivery workflows.Qualifications and Skills: Bachelor’s degree in IT, Computer Science, or a related field. 8+ years of experience in IT service management, including service desk leadership. Mandatory ITIL Foundation certification; advanced ITIL or PMP/PRINCE2 certifications preferred. Proficiency with ITSM tools (e.g., ServiceNow, Jira Service Desk) and service operations. Strong leadership, problem-solving, and communication skills.Additional Details: Location:Marathalli Outer Ring Road Work arrangements:Onsite role, Monday - Friday Budget :upto 7 LPA
Job Title
Delivery Executive