About ICG Medical: ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.Job Summary: To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.Responsibilities: Sourcing & generating referrals, database mining, sourcing via social media, -selling the agency/opportunity. Pipeline management: prioritizing, building & maintaining relationships & --supporting compliance in collecting documentation. Preparing checklists for bookings. Obtaining and updating candidate availability. Management of candidate database ensuring all notes are on the system. Proactively resolving candidate queries/issues. Booking new and existing nurses, and handling cancellations from clients and candidates. Stakeholder management with colleagues in compliance, sales, and payroll. Manage basic payroll queries, chase missing timesheets, manage and --support rejected timesheets, releasing timesheets from NHSP. Follow-up call after the first shift: Ensuring service levels remain high. Welfare calls to workers –promoting a strong customer experience. Developing client relationships & maximizing opportunities. Manage self-bookingsQualifications: Excellent verbal communication and writing skills are a must. Committed to a high level of service delivery for clients and candidates. Grad/UG with a minimum of 1 Year of International Voice Process/International Recruitment experience may apply. Candidate should be ok to work in UK shifts. Immigration/ Visa counselling experience is preferred.At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.
Job Title
Healthcare Recruiter - Primary Care