About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.Role OverviewPrimary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.Key Responsibilities:Vendor Coordination Main technical point of contact with EdSync vendorTechnical requirements communication and negotiationIssue resolution managementOversight of updates and new features implementationTechnical Support and Troubleshooting High-level technical support provision for critical issuesProblem resolution coordination with vendor and internal IT teamsL1 escalation point of contact within ViewSonicCustomer satisfaction ensurance through prompt and effective issue resolutionPre-sales and Post-sales Technical Expertise Technical feature demonstrations and architecture explanationsto potential clientsOngoing technical guidance and support for existing customersEdSync system capabilities and limitations articulationto sales team and customersPerformance Monitoring and Reporting Technical KPI establishment and trackingRegular system performance monitoring and analysisPerformance improvement recommendations based on data analysisTechnical Documentation Management Comprehensive technical documentation creation and maintenanceKnowledge base development for internal teams and customersQualificationsBachelor’s degree in computer science or related field5+ years in technical roles, ERP or education technology experience preferredStrong vendor management and customer support skillsExcellent problem-solving and communication abilitiesIn-depth ERP architecture and system integration knowledgeThis role is crucial for EdSync's successful implementation, ongoing support, andcontinuous improvement.ViewSonic is committed to creating an inclusive and equitable workplace.We believe in fostering an environment where every individual is valued and respected. Our hiring process is designed to be transparent, fair, and merit-based, ensuring equal opportunities for all candidates. ViewSonic does not tolerate discrimination of any kind, whether based on race, color, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected status.If you need any support or adjustments during the application process, please let us know through the application form, and we will ensure a smooth and comfortable experience for you.
Job Title
ViewSonic | Technical Support Lead