Job Description Neon is a digital signage platform allowing businesses to transform their TV screens into engaging displays. Neon is used in a variety of industries including restaurants, medical, fitness, automotive and education. Visit: We are seeking a skilled Support Executive to join our dynamic team in a leading digital signage company. The ideal candidate will have prior experience in providing support within a Software as a Service (SaaS) environment, coupled with strong technical knowledge. The Support Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance on our digital signage solutions.Responsibilities: 1. Provide timely and effective support to customers via various channels including email, phone, and chat. 2. Troubleshoot and resolve technical issues related to our digital signage software and hardware components. 3. Assist customers with setup, configuration, and troubleshooting of digital signage displays and content management systems. 4. Collaborate with cross-functional teams including sales and product development to address customer concerns and improve product offerings (Over the mail). 5. Document support interactions, including issues encountered and resolutions provided, to maintain a comprehensive knowledge base. Need a very strong knowledge of hubspot. 6. Proactively identify trends in customer inquiries and provide feedback to the product development team for continuous improvement on the basis of the KPI collected. 7. Conduct training sessions for customers on using our digital signage solutions effectively. 8. Stay updated on industry trends and advancements in digital signage technology to better assist customers and drive innovation.Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Proven experience (5 years) in a support role within a SaaS company, preferably in the technology or digital signage industry or POS. 3. Strong technical aptitude and ability to understand complex software and hardware systems. 4. Excellent skill of time management and handling immense pressure during unavoidable circumstances. 5. Proficiency in troubleshooting software and hardware issues, with a focus on remote support. 6. Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical users. 7. Customer-focused mindset with a dedication to providing exceptional support experiences. 8. Ability to work independently and collaboratively in a fast-paced environment. 9. Experience with digital signage software and content management systems is a plus.
Job Title
Support Specialist