TradeZero – Production Support Engineer Roles and Responsibilities: • Provide support for all production trading systems, applications, and environments during the regular business hours • Resolve technical issues in a timely manner, escalating to senior staff as necessary • Monitor system health, performance and capacity, take proactive measures to prevent or mitigate problems • Support after-hours maintenance tasks such as patching and upgrades • Daily review and follow-up activities associated with production issues • Expand automation and usage of our internal tools (e.g., ticketing, monitoring, and alerting systems) • Work with our development teams to improve our trading products • Actively participate in process improvement to increase efficiency • Assist with ongoing audit readiness activities • Prepare and maintain documentation • Work with development teams to coordinate major changes to the environment • Participate in rotating on-call dutyDesired Candidate Profile: • 2+ years working in a L1/L2 support role • Strong experience operating in Windows and Unix-base OSes • Experience with trading strategies for securities, options and trading platforms • Deep knowledge of observability platforms (e.g., Splunk, Grafana, Influx) • Demonstrated ability to synthesize different sources of information like logging, metrics, and client information to troubleshoot a problem • Familiarity with scripting languages (Python, Typescript, BASH, etc)What does it take to be successful in this role? • Excellent problem-solving skills, soft skills, quality, and delivery mindset. • Strong communicator and collaborator. • Ability to thrive in a fast-paced, start-up environment with individuals in dispersed locations. • Self-starter, results-driven individual with a proven track record. • Comfortable with navigating ambiguity and translating it into impactful results.What are some skills to make you stand out? • Experience with trading strategies for securities, options, and trading platforms. • Experience working with banks, brokers, or other financial institutions.
Job Title
Production Support Engineer - Trading