Dear Candidate Greetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service Delivery Manager Location: Bangalore Experience Range: 10 to 15 yearsJob Description: Desired Competencies: Project/Program management Excel (Pivot, Formulas, Charts) PowerPoint - Customer orientation must have worked with customer and presented business reviews Problem management - People managementGood To Have: Certified Scrum Master PMP CertifiedExpectations From The Role: Lead and manage the incident response process, ensuring timely and effective resolution of incidents, drive process improvement initiative. Work closely with problem management to identify root causes and implement corrective actions to prevent recurrence Serve as the primary point of contact for incident communication, ensuring stakeholders are informed and updated. Able to derive and present SLA metrics and KPIs. Ability to manage multiple teams effectively ensuring required KPIs and SLAs are met. Prepare excellent PowerPoint presentations for business review meetings with customers, able to present and conduct business review meetings effectively and independently
Job Title
Service Delivery Manager