Work independently and as a Service Now Technical LeadWork in multiple instances and domains, supporting internal and external customersUtilize an Agile/Scrum methodology to manage development workAdvise functional and admin teams on design, development and overall ServiceNow best practicesCollaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.Solution and develop requested enhancements to existing ServiceNow applicationsExperience working with ServiceNow Integration HubScript Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.Facilitate and support the rollout of new application and enhancements in ServiceNowAnalyze system performance issues and determine performance enhancementsCreate new applications, modules, and tablesActivate a pluginCreate and track Service Catalog requests, and items with variablesCreate, monitor, modify, and publish Service Catalog workflows with approvalsFollow the notification process back to the Business RuleImport data into the instanceCreate and use update sets to facilitate moving customizations between instancesSearch, populate, and customize the Knowledge BaseCreate an Access Control Rule ACLCreate global controls for attachments and cookiesCustom scriptingBuild third party software integrations
Job Title
Bristlecone | Technical Lead