About Organization - IGT Solutions Pvt LtdIGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities. Profile Summary:IGT Solutions is looking for a Partner - Customer Success. The position is based in the Kuala Lumpur/Manila and reports to the Vice President. The successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic directionPrimary Job Responsibility:Build and Maintain Global Alliances and partnerships with Industry RelationshipsProvide strategic support to the shareholders on Business Plan Review/ ImplementationAccomplish the organization's goals and objectivesManage client expectations, participate in steering committee review meetingsMeet or exceed sales revenue/profitability and customer satisfaction goals in the APAC regionShould have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industryDevelops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategiesBuild and Maintain Customer Alliances and partnerships to drive resultsProvide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholdersAccomplish the account goals and objectivesEducation and Essential Experience:· 12-18 years of experience in BPO / CX Account Management at a leadership levelSales experience with a proven track record in BPO and/or ITES SalesShould have deep knowledge, Experience, and understanding of the Travel / TTH / Airline IndustryKey Enablers:Ability to motivate and inspire teamsInnovative and able to foresee market conditionsExcellent people manager, open to direction and a collaborative work style, and committed to getting the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast-paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.Extrovert with a blend of sales mindsetIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.Please share your resume at varun.singhal@
Job Title
IGT Solutions | Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical