ROLE : Senior Support/Maintenance Specialist / EngineerLOCATION : India / RemoteJOB SUMMARY:Senior role in the production management function that support the firm’s various business functions.RESPONSIBILITIES:• Work actively with team members to analyze and resolve application issues• Identify defects, discrepancies, and trends by ways of code debugging or log analysis• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly• Adopt various tools developed by the Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.• Identify alerts / processes that can be automated and then work with the Engineering team in automating them• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability• Actively participate in Change management process with view to manage risk in production environment• Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency• Develop reports that provide trending statistics to track and manage application health and support service performance• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hireMINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:Bachelor’s degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master’s degree (U.S. or equivalent) and Three (3) years of relevant work experienceMUST HAVE SKILLS/QUALIFICATIONS:• Computer Science concept of Data Structures in practical use cases• Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions• Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2.• Knowledge of Object Oriented programming languages: Java / C / C++• Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python. OPTIONAL SKILLS /QUALIFICATIONS :• Experience in ADP Wilco / Broadridge’s Gloss suite of products.• Experience in the Financial Service Industry, especially wealth management / core custody functions• Degree in Computer Science
Job Title
McLaren Strategic Solutions (MSS) | Sr Support Engineer