Company Overview:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. Overview of the Role The Assistant Manager, Internal Systems role will ensure efficient operating processes are created, implemented and maintained across the Delivery team, across all products. Seeking a seasoned systems thinker with a proven track record in designing and implementing efficient operating processes. Ideal candidates will possess a process-oriented mindset, meticulous attention to detail, and exceptional communication skills. A deep understanding of project management lifecycles and no code tools is essential. Experience in building and maintaining Airtable systems within an ed-tech environment is a strong plus. This role will be instrumental in aligning operational initiatives with broader business goals and fostering seamless collaboration within the Delivery Team. Roles and Responsibilities Tool Development and Maintenance: ● Design, maintain, and implement innovative and cost-effective tools to support existing and new initiatives for the Delivery team. ● Collaborate with the Global Delivery Team (including Academic Delivery, Services Delivery, Educator Operations, and Grading) to understand their specific needs and develop tailored solutions that integrate into our foundational Airtable tech stack. Process Optimization: ● Design and implement processes for Emeritus Delivery teams to streamline data and workflows and provide efficient solutions to support department-level objectives, KPIs, and performance targets. ● Gather functional requirements and analyze impacted processes to identify areas for improvement. ● Implement innovative solutions to automate processes. ● Understand the broader "tech stack" and how tools fit within the overall system. ● Conduct ongoing analysis of operational workflows and identify opportunities for improvement and optimization. Project Management: ● Manage the roadmap for Delivery tool initiatives, working closely with key stakeholders. ● Oversee a ticketing system for Delivery tool issues. Stakeholder Collaboration & Management: ● Develop and maintain strong relationships with key stakeholders across various support teams. ● Foster a culture of innovation and continuous improvement within the team. ● Ensure alignment and standardization of workflows across various Delivery teams. ● Build strong inter-team relationships through effective communication and interpersonal skills. Key Skills and Qualifications● Ability to handle complex situations with a positive attitude ● Excellent written and verbal communication ● Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans ● Outstanding team player with strong interpersonal skills ● Experience in working within a virtual team ● Experience in a fast-paced, dynamic, rapidly evolving business ● Proficient in Airtable, Wrike or other data management tools Good to Have● CAPM or Basic Project Management ● Airtable Academy Builder Certification
Job Title
Emeritus | Assistant Manager- Internal tools (Airtable)