Job description Guest Services Supervisor (Food & Beverage Executive/ Captain) Location: Otoki Restaurant, Colaba, Mumbai Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba. Job Summary: Otoki Restaurant is seeking a skilled and service-orientedGuest Services Supervisorto lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently. Key Responsibilities: Guest Service Excellence: Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience. Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements. Serve food and beverages professionally and ensure tables are cleared promptly and neatly. Handle guest complaints or concerns promptly and escalate them to the manager when necessary. Team Leadership: Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service. Conduct pre-shift briefings to share daily specials, promotions, and important service notes. Lead by example, demonstrating professionalism and efficiency in all service aspects. Operations Management: Oversee table assignments, reservations, and the smooth flow of service on the floor. Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service. Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery. Serving and Clearance: Take food and beverage orders accurately and ensure proper service to guests. Clear tables systematically and assist in resetting for the next guests. Ensure all serving and clearance activities are performed with attention to detail and in a timely manner. Sales and Upselling: Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets. Maintain knowledge of the menu and confidently suggest pairings or add-ons. Compliance and Standards: Ensure compliance with health, safety, and hygiene standards at all times. Regularly inspect the dining area to maintain a clean, organized, and appealing environment. Qualifications: Proven experience as a Captain or in a similar role within a restaurant. Hands-on experience with table service, including serving and clearance. Strong communication, interpersonal, and multitasking skills. Knowledge of Japanese or Asian cuisine is a plus but not mandatory. Key Traits: A professional, approachable, and team-oriented demeanor. Attention to detail and a proactive approach to guest needs. Ability to work under pressure in a fast-paced environment. Willingness to work flexible hours, including evenings, weekends, and holidays. What We Offer: Competitive salary and benefits including Service Charge and Tips. Opportunities for professional growth within a dynamic team. A supportive and collaborative work culture. Job Type: Full-timePay: ₹25,000.00 - ₹30,000.00 per monthBenefits: Food provided Health insurance Provident Fund Schedule: Fixed shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In personExpected Start Date: 15/01/2025
Job Title
Food and Beverage Executive