Job Opening For - Patient Care CoordinatorEmployment Type – Full Time / Permanent Job Description – Roles and Responsibilities: 1.Communicating and coordinating with patients and the doctors 2.Managing calls and patient queries and monitoring treatment compliance. 3.Build sustainable relationships and trust with patient accounts through open and interactive communication 4.Provide accurate, valid and complete information by using the right methods/tools 5.Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of patient interactions. 6.Follow communication procedures, SOP’s guidelines and policies 7.Take the extra mile to engage patients. 8.Ability to multi-task, prioritize, and manage time effectively 9.To carry out any other task assigned by higher authority. 10.Sending daily/weekly/monthly reports as specified by department head. 11.Manage the day-to-day Patient Care Services 12.Personally, handle queries to ensure accurate & courteous communication, providing all required information. 13.Provide an effective communication link between patient and medical staff 14.Maintains quality service by establishing and enforcing organization standards. 15.Ensure service is proactive & responsive whether in person, on the telephone or via mail.Desired Profile: Confident with a pleasing personality Self motivated individuals to achieve targets Good communication & Presentation Skills. Fluency in at least 2 languages relevant to clinic’s location and patient demography. Intent to work in patient care of chronic condition like Vitiligo and in a clinic set up. Ability to counsel the patients Ability to do multitasking effectively Qualification like ANM,GNM,Dpharma,Bpharma,MSW and DMLT etc will be desirable provided they are willing to work in clinic. Other degree holders with good communication skill and experience in clinic/hospital are also considered Work Experience –Up to 2 years of experience in Hospital / Healthcare Sector. Even Freshers considered.Annual Salary Range – 1.8 lac to 3 lac per annum considering the experience and required skills (up to 2 years health care experience)Location – Delhi, Bangalore and KolkataIndustry – Medical / Healthcare / Hospital.No of Openings - 10Company Info Centre of Excellence in Vitiligo. We have Advanced Medical and Surgical Treatment options, we are exclusive and dedicated center focusing on niche area of treating chronic skin condition - Vitiligo. We are leaders in vitiligo care at international level. We are in a process of expansion & building team who are dedicated towards Vitiligo. For more Details Please visit our website - Address - A 5, First Floor, Kailash Colony Road, Kailash Colony, New Delhi, Delhi 110048 Bangalore Address - #1211, 16th Main Road BTM, 2nd Stage , Bengaluru, Karnataka 560076. Kolkata Address - #ANR 24,25,26, Astra Tower, Ground Floor, Action Area 2C, New Town, Kolkata 700161.
Job Title
Patient Care Coordinator