JOB PURPOSE:- Responsible for managing a team of Customer Advisors who will be engaged in responding to enquiries of prospective and existing customers, understanding and validating prospects’ requirements.JOB RESPONSIBILITIES:- A. KEY RESPONSIBILITIES: 1. Should ensure the acceptance of all incoming calls to the customer care numbers within the given time frame. 2. Ensure follow up of the missed calls irrespective of working and non-working hours. 3. Must also ensure that all digital enquiries are coming to them through various sources should be actioned within the given time frame and update the remarks in the CRM. 4. Attending of all Web chat/E-mail enquiries that comes through the website, portals and other online sources and ensure that all queries are adequately responded to within the given time frame. 5. Must ensure the following up of incoming calls/digital enquiries/web chat and e-mail enquiries according on given scenario • Call Back • Call Drop • Non-contactable 6. Acquire Face to Face appointments from all prospects. 7. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.B. ADDITIONAL RESPONSIBILITIES: 1. Needs to attend walk in customers at office premises. 2. Also require to maintain the Project Brochures as physical copies at the Office Premises.C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.SKILLS & QUALIFICATION:- • Qualification - Graduation in any stream • Experience – 2 - 3 years’ experience in Customer Service function as a Quality Analyst/Process Trainer/Team Leader • Competencies – Excellent verbal skills - English, Hindi and Telegu. Relevant digital exposure, hands on with MS office Customer Focus, Customer Service, Data Entry Skills, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Objection Handling, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player, Team Management.COMPANY DESCRIPTION:- NKlusive, an initiative of NK Realtors, the Kolkata based Real Estate Company, saw its genesis in 1987. Progressive and dynamic, it is one of the largest vertically integrated real estate services in India. NK Realtors firmly believes that this success story owes a lot to one simple consumer insight-the customer seeks a one-stop shop that provides complete property solutions. And that is exactly what NK Realtors offers. For more information’s log into our website:-
Job Title
Presales Team Lead