Job Responsibilities/Essential Functions/Competencies : • Review and validate understanding of customer environment requirements • Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices • Install, configure, and maintain customer Cisco UC/Contact Center environments • Monitor network performance and troubleshoot problem areas as needed • A self-starter that can work remotely or with little supervision • Provide peer reviews for engineering teams to ensure design compliance • Coach and mentor other engineers on best practices • Manage, configure, & troubleshoot components of Cisco Unified Collaboration technologies • Attend and lead customer-facing meetings/discussions • Assist peer engineers with related Managed Services technologies as skillset allows • Deliver consistently high levels of customer service 24/7/365 days a week (rotating 8-hour shifts)Qualifications Education Bachelor’s degree or equivalent recent hands-on Cisco Unified Collaboration experience Preferred Certifications (not mandatory) CCNA CCNP CollaborationWork Experience Qualified candidates will have 4+ years of hands-on Cisco UC experience, with recent experience in deployment, and implementation Candidate must have configuration, and troubleshooting experience with the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco IOS Voice Gateways Cisco Unified Border Element (CUBE) Cisco Emergency Responder (CER) Cisco Mobile and Remote Access (MRA) Cisco Instant Messaging & Presence (Jabber) Cisco Expressway C/E Cisco Meeting Server (CMS) • Cisco Unified Contact Center Express (UCCX) experience desired • Cisco Unified Contact Center Enterprise (UCCE/PCCE/WebexCCE) experience desired • Cisco partner post-sales consulting experience is strongly preferred • Advanced understanding of networking protocols • Experience initiating and working through OEM TAC cases • NOC or Managed Services experience a plus • Experience with ITIL protocols a plus • Ability to cross-train other Infrastructure team members • Able to conduct research into networking issues and products as required • Ability to present ideas in user-friendly language
Job Title
Cisco UC Engineer