Guest Relationship Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions:Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties:Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use. Supplier Coordination:Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness. Property Upkeep:Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience. Enforcing Upkeep Schedules:Ensuring all areas are regularly cleaned, maintained, and inspected. Managing Housekeeping Staff:Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties. Quality Control Implementation:Assessing and enhancing the cleanliness and presentation of guest rooms and common areas. Repairs and Maintenance:Carrying out necessary repairs and maintenance as required.
Job Title
Guest Relations Executive