____ We are hiring for top international process in IGT -GGN__ _ROLES AND RESPONSIBILITIES • Provide exceptional customer service to customers via phone, email, and chat channels. • Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services. • Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures. • Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs. • Collaborate with team members and other departments to optimize processes and improve customer satisfaction. • Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.JOB DETAILS:- Post : Process Associate • Shift timings: 24×7 Rotational (any 09-hour shift) • Working Days: 05 Days (Rotational) • Week Offs: 02 Days (Rotational) • Both side transport service (If hiring zone with Cab facility)ELIGIBILITY CRITERIA • High school diploma or equivalent • Minimum 06 months of experience in international travel customer support (Amadeus is must) • Immediate joiners willing to work from the officeREQUIRED SKILLS • Excellent verbal and written communication skills • Understanding of customer service policies and procedures related to travel • Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.WALK IN- Monday to Saturday TIME- 10:00AM - 4:00PM ADDRESS- Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22ACONTACT PERSON- Jaisika
Job Title
Customer Support Specialist