** Hiring for Top International process in IGT GGN **What we are looking for :-IGT is looking for Customer Care Executives. One will handle customer service inquiries and problems associated with the servicing of company’s client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility:Skilled in utilizing GDS commands for ticketing, refunds, and cancellations. Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Provide exceptional traveler care and customer service to customers through Chat/Email/Calls Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queries Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory) Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process Expect to work on financials (reconciliation/ADM knowledge will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied Excellent Customer service and communication skills (Both Written and Verbal) Service online requests for clients where online requests are decentralized through the offline servicing team Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies Maximize the benefits of desktop applications and telephony to deliver a superior experience toEducation and Essential Experience: Graduate or undergraduate candidates with a minimum 1 year experience in international travel processes. Capable of proficiently resolving customer inquiries regarding flights, cancellations, rescheduling and refunds. Skilled in utilizing GDS commands for ticketing, refunds, and cancellations. Must have a minimum of 1 year of experience using Sabre/ Amadeus. Excellent verbal and written communication abilities. 24*7 shifts with 2 rotational week offs 5 days Working 100% work from office with both side transportWalk-in Interview - Monday to Saturday (Excluding Sunday) Walk-in Interview Time: 10:00AM-5:00PM Venue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22AContact Person :- Jaisika
Job Title
Customer Service Consultant