Job Description & Requirements:Performing Customer Inbound and Outbound calls through dialer. Empathize with Customers and understand their queries, requests & complaints, accordingly, provide resolutions for the same. Improve customer service experience, create engaged customers and facilitate growth as per customer feedback provided. Take ownership of customers issues and follow problems through to resolution.Key Skills and Competencies:Strong verbal communication skills in [Languages]. Empathy and the ability to understand customer emotions and needs. Problem-solving skills with a proactive attitude. Ability to manage multiple tasks and meet performance targets. Proficiency in using CRM systems and dialer software.Qualifications:Graduation in any stream. Prior experience in customer service or a related field is an advantage. Familiarity with call center tools and processes is a plus.
Job Title
Customer Care - Tele Caller