LTIMindtree hiring!!!Role – Service Desk Agent Experience: 3-8 years Location: Chennai/Coimbatore/Hyd/Mumbai/PuneJob Description:• First-Line Support: Provide initial support for end-user requests related to hardware, software, and network connectivity. • Ticket Creation, Logging and Routing: Accurately log incidents and service requests, ensuring detailed documentation for future reference. • Basic Troubleshooting: Resolve simple issues, including password resets, software installations, and account access problems. • Escalation to L2: Escalate complex incidents to L2 support when issues cannot be resolved at the L1 level. • User Communication: Ensure timely communication with end users, keeping them informed about ticket status and resolution timelines. • Coordinate during P1, P2 issue with Major incident ManagerMandatory Leaf Skills to Hire Technical Skills: Basic knowledge of desktop support, common software applications (Browser, MSoƯice) Soft Skills: Strong communication Basic problem-solving skills. Upskilling Tracks Windows & Lunix Server Basic Service Now, Jira, CA Service Desk, BMC Remedy (Anyone depends on Customer ITSM tools) Useful Certifications Certifications: CompTIA IT Fundamentals (ITF+) Microsoft Fundamentals (optional).
Job Title
Service Desk Agent