Role:Store ManagerJob Level/ Designation:ManagerFunction / Department:RetailLocation:Ludhiana, Sirsa, Chandigarh, Panipat, Bahadurgarh, Rohtak, Jind, KarnalJob PurposeDrive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)Execute marketing promotions, display and store experience schemesComply to all HSW guidelines and impart knowledge about HSWKey Result Areas/AccountabilitiesSales Achieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the storeRoI Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)Customer Service Manage higher retention and achieve customer satisfaction for walk-in customersStore Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at storeCore Competencies, Knowledge, ExperienceGood communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem SolvingMust have technical / professional qualificationsEssential: Graduation Desired: post - graduation in business management/MBA work ex: 1 - 4 years Experience of retail store and customer relationship management Revenue Target achievement and cost management
Job Title
Store Manager