Hiring Freshers!!!Management Trainee - CX (Account Owners)About Pickyourtrail Pickyourtrail is the Indian millennial’s most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel. We take pride in having built India’s most loved Do-It-Yourself vacation builder platform. Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google. In fact, Google in its travel survey had cited Pickyourtrail’s model of combination of expert-led advice and tech platform as the desired solution for the vacation industry. With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model.Why work with Pickyourtrail The most obvious question is on the industry - The travel Industry has been the worst hit in the Pandemic. We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us. The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical. The huge pent up demand is real - look around and almost every 2nd person you come across wants to take a break. By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic. We have not only survived but also increased our product portfolio to now include - Domestic Staycations, Global markets (Dubai and USA) in addition to our India outbound market. Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4.2 on 5.If you are coming in with meaningful work experience, Pickyourtrail offers you 3 key benefits 1) Clear strategy and Roadmap- Even the pandemic didn’t get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals. This gives you a stable base to experiment and drive towards the desired end state. We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue - Design - Marketing - Engg - Operations - Product are aligned. 2)High Impact Opportunity- We believe that leisure travel is where online meetings were in feb 2020 - waiting to explode. There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes. 3)No Cap to Earning Potential- As the saying goes, more the merrier. At Pickyourtrail, rewards are unlimited. Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend. 4) B2C Product company:Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma MaduraiJob Summary: You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience. You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly.Key Responsibilities: 1) On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience. Proactively communicate with clients to ensure their needs and expectations are met. 2) Problem Resolution: Address and resolve any issues or concerns that may arise during the trip promptly and efficiently. Collaborate with relevant stakeholders to find swift and effective solutions. 3) Destination Knowledge: Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances. Provide recommendations and assistance with activities, dining, and local experiences. 4) Emergency Response: Be available for clients in case of emergencies, providing guidance and support as needed. Collaborate with emergency services and local contacts to ensure the safety and well-being of clients. 5) Client Satisfaction: Monitor client feedback and satisfaction levels during the trip. Proactively seek opportunities to enhance the client experience and exceed expectations. 6) Logistics Coordination: Assist with any logistical challenges, including transportation, accommodation, and activity reservations. Coordinate with internal teams to ensure seamless execution of travel plansQualifications : Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to remain calm under pressure. Ability to comprehend and act swiftly in situations. Open to working on rotational shifts (including night shifts). Perks and Benefits : Start-up Culture Free Snacks. Medical Insurance of Rs. 3L that covers you and your immediate dependents. Allowances are applicable for Shifts.For Walk-in Address :No 5/116, 2nd floor, Kalyani Tower, near Meenakshi Mission Hospital, Uthangudi, Tamil Nadu 625107Work Location:#Madurai Contact:Karthiga.d@ Mobile: 8072581390
Job Title
Hiring Freshers for Customer Experience