Job descriptionAbout TeamLease Edtech (EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, and certificate programsBehavioural skills: Communication skills/ team leading Ability to multitask and remain calm under pressure, Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills Strong coaching and leadership skills, ability to motivate employees. Decisiveness and attention to detail. Patient & dynamic personality Open to work beyond fixed office time, If requiredRole and Responsibilities: Hiring, training, coaching of call centre counsellors Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency Performance review - prepare metrics and MIS . Track reports on callers performance Operational Management, managing the floor, ownership and problem resolution. Coaching and feedback, motivating, training and development of staff Liaison with Client, their SPOCs and submission of desired reports Receive target, monitor performance, and update management on the state and progress Continuous improvement initiatives Reporting on the daily update on call centre operations Ensure the adequate lead conversion to closure thru callers Exposure to Managing Channel Partners would be added advantage
Job Title
Inside Sales Manager