Job Title Senior Manager/AGM Business Excellence About the Department Business Excellence is the team accountable for Delivery Quality Assurance, Continual Process Improvement & Process Capability enhancement. The team’s primary focus is to deliver outstanding service to the clients by deploying robust Quality Assurance processes. Proactively understands the customer expectations & collaborates with internal & external stakeholders to deliver excellent outcomes. Drives Continual improvement as a culture through various learning interventions & projects in collaboration with Corporate Business Excellence function. Utilizes the CMM assessment framework to identify areas that need focus & work with stakeholders to bridge the gap & improve the capability levels Job Role Role Spectrum: · Senior Manager/AGM Business Excellence Main functions of job: Proactively engage with customer & practise leaders to deliver defect free outcomes to the end customers. Support the next level leadership in developing and deploying BE strategy for the Practise. Leverage digital capabilities to build a lean & effective quality organisation. Facilitate or Lead Governance and provide updates to senior management. Provide thought leadership including industry best practices and primary/secondary research from the practice point of view. Contribute as the single point of contact for any RFQ/RFPs & new business opportunities, for the practiseo Reporting to Assistant General Manager or Deputy General Manager Business ExcellenceResponsibilities: Play a key leadership role, managing & leading quality assurance for the practise in scope, end to end Drive deployment of futuristic solutions to optimise Cost of Quality & minimise risk Strong governance on change management to ensure defect free delivery Technical Skills (exposure to) Overall 10-15 years relevant experience, with Min. 8 to 10 years’ experience with US Healthcare domain preferred; Insurance domain can be considered Min.8 years’ experience in leading QA teams Six Sigma BB certified; Lean / Design Thinking certified would be an added advantage Demonstrated experience of leading projects & delivering benefits Experience in deploying digital solutions such as Analytics, Automations - would be an added advantage Build & maintain effective partnerships with key cross functional leaders, teams & solution partners Information security assurance, customer data privacy & risk management related to the practiseQualifications: Senior Manager Business Excellence Bachelor or Master’s degree in a technology, business or hybrid discipline US Healthcare / Insurance industry exposure High analytical, written and oral communication skill. Experience in project Management & reporting (including risks, issues, action items). Experience in working with international clients, senior management and staff. Strong skills in Minitab,MS Excel, Powerpoint, Experience in RPA (particularly Automation Anywhere, UIPath and MS PowerApps) and data extraction tools, will be added advantageMust Require Skills Senior Manager Business Excellence Bachelor or Master’s degree in a technology, business or hybrid discipline Exposure to (US) Healthcare / Insurance domain Proven Quality Assurance Strategy development & deployment experience Six Sigma BB/Equivalent certified, with excellent Analytics and Problem-solving skills Demonstrated capability to leverage technology in designing solutions Excellent Facilitation skill, presentation & communication (both written & verbal) Multi Geo stakeholders ManagementOur promise The permanent position provides excellent growth opportunities in the Healthcare vertical. Exposure to large, international clients is virtually guaranteed. Growth potential in an exciting company charting a new direction in Business Transformation.
Job Title
AGM-Corporate Business excellence