Role : Director, Service Delivery ManagementHere's how you'll contribute: You'll do this by: Core Skills: cloud infrastructure and security services Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. Experience handling vendors from a reporting, Procurement, and service management perspectiveFinancial Management: Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. Identify and implement cost-saving initiatives without compromising service quality. Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customerContinuous Improvement – Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. Drive Automation across the accounts.
Job Title
Service Delivery Director