Job Title:Service Delivery Manager Years of Experience: 15 + Yrs Location:Noida Job Type:Full-time About the Role: We are looking for an experiencedService Delivery Managerto lead end-to-end program delivery, stakeholder engagement, and operational excellence across global projects. You will play a pivotal role in managingtransformation initiatives , ensuring SLA compliance, and drivingclient satisfactionacross industries likeBanking, Telecom, Retail, and EdTech . This is an exciting opportunity to demonstrate your expertise inP&L management, program management, and operations optimization .Key Responsibilities: Service Delivery Management : Ensure seamless delivery of services, meeting SLAs and enhancing operational performance. Stakeholder Engagement : Foster strong relationships with clients through regular updates, business reviews, and alignment on project goals. Program & Project Management : Plan and execute complex programs using Agile methodologies, driving measurable productivity gains. Financial Management : Oversee P&L for client projects, identify cost optimization opportunities, and ensure profitability. Leadership : Collaborate with cross-functional teams to deliver innovative solutions, promoting process improvements and high performance.What You’ll Need: Experience : 8-10 years in service delivery management or program management for IT projects, with a global delivery focus. Education : Bachelor’s degree in Computer Science, Engineering, or related fields. Certifications inScrum, Six Sigma , orAzure Cloudare a plus. Skills : Expertise in P&L management, SLA compliance, client relationship management, and knowledge of Azure Cloud platforms. Preferred Certifications: Certified Scrum Master (CSM) Microsoft Certified Azure Cloud Administrator Six Sigma Green Belt Why Join Us? Be part of a dynamic team drivingtransformational projectswith global clients. You'll have the opportunity to lead, innovate, and make a measurable impact while advancing your career in service delivery management.
Job Title
Senior Service Delivery Manager