Company Description Astral Commerce specializes in creating high-quality Shopify apps and themes to help businesses succeed in e-commerce. The team is dedicated to providing powerful and easy-to-use tools to streamline online stores and drive more sales.Role Description This is a full-time on-site role for a Customer Support Specialist at Astral Commerce in Kochi. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills in a dynamic e-commerce environment.Qualifications Customer Support and Technical Support skills Interpersonal Skills and Customer Satisfaction abilities Analytical Skills to assess and resolve customer issues Excellent written and verbal communication skills Ability to work effectively in a team Experience in e-commerce or customer service is a plus
Job Title
Customer Support Specialist