Role:Store Manager Locations: Banashankari (Bangalore) Marathahalli (Bangalore) Mangalore1. Bachelor's degree from a reputed university/college 2. MS Office & proficiency in excel is a mustKnowledge 1. Knowledge of handling Retail Store Operations 2. Selling & customer service 3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage 4. MIS ReportingSkills 1. Communication- Excellent spoken & written communication skills in English & regional language 2. Computer operating knowledge 3. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP 4. Excellent in Excel/spreadsheetExperience 1. Minimum 4-5 years of relevant experience in front-end retail operations as an Assistant.Manager/Store Manager. Preferably with an established Retail Brand 2. Experience in handling customer queries & grievance handling 3. Suitability Criteria Success Behaviors (Traits like interpersonal skills etc.)1. Enthusiastic 2. Selling(Passion to Sell) 3. Interpersonal Skills 4. Influencing 5. Analytical 6. Pressure Tolerance 7. Handles conflict 8. People-oriented 9. Problem solving 10. Strong Team Player 11. Warmth/empathy 12. Organized 13. Willing to take ownership 14. Research / Learning 15. TravelWillingness (Preference / Values/ other requirements)1. Job location - Across India 2. Ability to work under a flexible schedule, including evenings and weekends. 3. Extended working hours during festive and seasonal times 4. Shift timing - 9 hours with strict adherenceYour KRA/KPI 1. Communicate with the customer and sell with the complete product description 2. Influencing and selling jewellery 3. Addressing all customer queries 4. Following up with the customers 5. Ensure that the store is clean, safe and presentable for customers 6. Completing payment transactions; preparing merchandise for delivery 7. Contributes to team effort by accomplishing related results as needed. 8. Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand. 9. Prepares sales and customer relations reports by analyzing and categorizing sales information; and identifying and investigating customer complaints and service suggestions. 10. Retaining the existing or new customers 11. Maintain and monitor store inventory 12. Coordinating with inter-departmental personnel 13. Working on ERP system, Magento, Ameo etcReporting to RM
Job Title
Store Manager