FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational companies. With a 24/7 reach in97 countries , FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience. As part of the ASX-listedFlight Centre Travel Group (FCTG) , FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services viaFCM ConsultingandFCM Meetings & Events . Job Title : Assistant Team Leader - ServiceNow Engineering (India) Location : India Reports To : Technical Lead, Automation Team Purpose : The Assistant Team Leader (ATL) role is responsible for driving the delivery of the Continuous Improvement Pipeline for the India-based team. This role involves supporting the Technical Lead to ensure all engineers adhere to Agile software delivery methodologies and Standard Operating Procedures (SOPs) to deliver quality, on-time code. The ATL is also responsible for the mentorship of all India-based engineering resources.Key Accountabilities : Advocate and support Agile methodologies across the team. Coach and guide team members to develop their skills and align with Agile best practices. Promote best practices to ensure the delivery of quality work. Identify and remove any impediments hindering team performance and optimize output. Lead the transition and transformation of teams towards Agile principles and values. Ensure on-time delivery of fortnightly iterations while maintaining a high standard of quality. Actively explore improvements in team processes to optimize the delivery of quality code.Leadership & Team Development : Manage day-to-day operations of the team, including capacity and availability planning. Provide one-on-one coaching sessions and mentoring to support team members in realizing their potential. Collaborate with Business Analysts (BA) and Quality Assurance (QA) resources to align development efforts. Assist with recruitment activities to build a high-performing team.Job Requirements :Education : Degree in IT, Business, or Commerce - Desirable ServiceNow CAD & CSA - EssentialIndustry Experience : IT experience – Essential Travel industry experience – DesirableExperience : A minimum of 3 years of experience in a technical development role related to ServiceNow.
Job Title
Service Now Engineer