About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job: Birlasoft is seeking a highly skilled delivery leader who is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/she would be first point of escalation for the customer. He/she would liaison with the offshore counterparts to ensure customer commitments are met. To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Manufacturing industry to deliver business value To work with leading Auto Manufacturing clients, to help maximize value to the client in the business Looking for individual with hands-on experience in defining and implementing strategy programs in business transformation, define and optimize go-to market channels, design the product and services, increase customer lifetime value, define service to delight customers and optimize marketing spend. Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.Title:Program Director Location:Noida/Pune Educational Background: Postgraduate or any other professional qualificationKey Responsibilities: # Key Result Areas Activities 1 P&L Management Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, handled accounts (P&L) spread across various GEOs. Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs Conducts monthly reviews on revenue margin, pipeline, utilization Identify key parameters of improvement for vertical growth and margins Lead and implement all cost related initiatives for VBUs and direct projects 2 Sales & Client Management Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions) Identify opportunities for cross sell in the existing accounts Co-own, support and propose new domain offerings/cross-sell to existing clients Build Industry partnerships and come up with new offerings, solutions for the vertical Support Sales and Delivery teams in proposal/solution development Supporting onsite presales and customer presentations Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements Exposure of long term planning and execution 3 Service Delivery and Project Management Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation Decide delivery account structure for all accounts under the vertical Responsible for the overall delivery of the vertical Ensure smooth operations delivery and in alignment with agreed targets Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations Drive change management with agility basis business needs Proven record of initiating, establishing & delivering large programs in FPP / T&M model Ensure vertical operating metrics are in line with target 4 Performance Management Excellent People Management skills with strong ability to lead & mentor the team Cascade vertical level goals to practice and account delivery teams Manage performance, rewards, careers and appraisals for teams Monitor overall vertical employee performance 5 Resource Management & Utilization Own operating plans and identify overall resourcing and project staffing requirements along with RMG Bench management Periodically review overall people operating plan and utilization
Job Title
Program Director