Guest Services:Greet guests warmly upon arrival and provide a seamless check-in and check-out experience usingOpera software. Communication:Respond promptly and professionally to guest inquiries and requests, both in person and over the phone. Billing and Payments:Process payments, manage billing issues, and provide detailed invoices for guest stays. Guest Satisfaction:Anticipate guest needs, address complaints effectively, and escalate issues as necessary to maintain high satisfaction levels. Coordination:Liaise with housekeeping, maintenance, and other departments to ensure timely and accurate room readiness and guest services. Record Keeping:Maintain accurate guest records, room assignments, and other hotel data inOpera PMS . Compliance:Adhere to hotel policies, safety standards, and procedures, including confidentiality of guest information.
Job Title
Front Office Associate