We are hiring an experienced Desktop Engineer to join our team.Key responsibilities for this job: * Acting as first point of contact for Exponential-e Managed Services End User team * Answering Desktop support calls and responding to inbound customer tickets. * Respond and attempt to resolve support calls as agreed within Service Level Agreements. * Triage and troubleshoot issues and follow the internal escalation process where required. * Maintain excellent verbal and written communication with the ability to communicate effectively with technical and non-technical customers at all levels. * To be a highly motivated team player with the skills and ability to manage changing priorities. * Setup/Configure/Maintain/Administer desktop computers and peripherals. * Remote troubleshooting of networking devices * Perform general preventative maintenance tasks on end-user devices and peripherals. * Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets). * Manage and maintain antivirus protection across our customer base.Knowledge and experience required: * Minimum 4 year experience in managing/troubleshooting Windows Desktop Operating Systems & Apple Operating Systems * Proven track record for troubleshooting and administering M365 * Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies. * Previous experience as an end user support engineer for a busy service desk * Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred) * Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers. * An analytical mind and strong problem-solving ability * Troubleshooting experience with Virtual Desktops Citrix or Azure VDI preferable * Ability to carry out Message tracking, filtering, and managing policies. * General maintenance tasks to protect end user devices using Antivirus tools. * Desired skills in Microsoft System Centre, Intune, 365, PowerShell Team Calling and SharePoint. * Desired skill with Intune Deployment and packaging of products * Experience in Remote Support, troubleshooting and investigating home user setups. * Knowledge of Basic Networking (Lan, Wan, DHCP, VPN, DNS, MFA) * Microsoft certified required or similar qualification. * Experienced support of international customer based in UK, US, or Australia. * Required Experience in a Customer Service role Location: Technopark, Trivandrum
Job Title
Desktop Engineer